You're sampling 2% of conversations.
    The other 98% go unreviewed.

    Rig QAs every human and AI agent conversation — automatically scoring performance against your SOP.

    Trigger

    Daily: all closed conversations from human & AI agents

    Rig Agent Reasoning
    Ingest conversation transcripts
    Score agent performance vs SOP
    Flag tone, accuracy & resolution gaps
    Generate coaching reports per agent
    Output & Actions

    Per-agent scorecards with flagged conversations

    Coaching docs sent to team leads + training gaps surfaced

    100%
    Conversations QA'd
    3 min
    Per agent review vs 45 min
    Auto
    Daily, no manual sampling

    See how Rig scores every agent conversation

    From raw transcripts to per-agent scorecards — fully automated, daily.

    Rig Agent Outputs — CS Scorecard Review
    CS Conversation Quality Reviewv1Range: Mar 1 – Mar 7, 2026
    Select Workflow
    CS Conversation Quality Review142
    Agent Performance Scoring38
    Fraud Agent21
    Weekly Active Users8
    Select Date Range
    Date Range
    v1
    ▶ Run
    Agent working...
    Pulling transcripts✓
    Scoring against SOP✓
    Flagging violations✓
    Building scorecards✓
    Agent Scorecards3 agents
    Maria T.94/100
    James K.71/100
    Priya S.48/100
    142 conversations scored across 3 agents for the selected period.
    Flagged Conversations3
    CONV-8812

    Skipped identity verification step

    CONV-9034

    Incorrect refund policy quoted

    CONV-9107

    Customer escalation not logged

    Coaching Report
    Summary: 3 of 142 conversations flagged for SOP violations. Agent James K. trending below threshold — recommend targeted coaching on refund policies. Agent Priya S. requires immediate review: 4 missed escalations this period.
    Overall compliance:97.9%
    Avg. score:71

    See Rig in action

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