What Trustpilot data does Rig sync?

Reviews with their star rating and text, the reply your team wrote and when, reviewer details, and a business unit row carrying your TrustScore and star breakdown.

Can Rig measure review response rate from Trustpilot?

Yes. Reply text and reply timestamps arrive with each review, so response rate, reply speed and rating trends are answered in plain English.

Do I need my Trustpilot business unit ID?

No. Give Rig your company domain and it resolves the business unit for you, which saves hunting for an ID Trustpilot does not display anywhere.

Do I need a particular Trustpilot plan?

Trustpilot sells API access as a paid add-on, and it is not offered on the Free and Starter plans. Your Trustpilot Customer Success Manager can confirm whether yours includes it.

Can I query Trustpilot data in Claude or ChatGPT?

Yes. Once Trustpilot is synced to your warehouse, Rig serves it to Claude, ChatGPT, Cursor and other AI tools over MCP.

How often does Trustpilot data refresh?

Nightly by default, on a schedule you set. The first sync takes your whole review history, and later runs merge on the review so edits and late replies update in place.

Support & success Supported

Trustpilot integration for Rig

The easiest way to connect Trustpilot to Claude and other AI tools

Trustpilot is a consumer review platform where customers leave star ratings and written reviews of a business, and the business replies to them.

Try Rig Book a demo

What Rig syncs from Trustpilot

Once connected, Rig models these objects so questions resolve to the right tables and joins:

Reviews
Star ratings
Review replies
Reviewer details
TrustScore
Star breakdown

How Trustpilot connects to Rig

Paste a Trustpilot API key and your company domain, and Rig resolves the domain to your business unit so you never look up the ID. Each review arrives with the reply your team wrote and the reviewer behind it, alongside a business unit row carrying your TrustScore and the full one to five star breakdown. The first sync takes the entire review back catalogue rather than a recent window.

Read the step-by-step Trustpilot setup guide

Track review volume and rating trends

Review volume is the count of reviews received in a period, and the rating trend is the average star rating over time. Rig reads Trustpilot reviews and star ratings, so you can see how volume and score move month over month and spot dips early.

Ask Rig

How many reviews did we receive last month?
What is our average star rating trend over the last year?
Show review volume by week for this quarter

Measure response rate and reply speed

Response rate is the share of reviews that received a business reply, and reply speed is how long that took. Every review Rig syncs carries its reply text and reply timestamp, so both are a straight calculation rather than an estimate, and you can hold them to the reviews that matter most.

Ask Rig

What share of reviews did we reply to last month?
What is our average time to reply to a review?
What is our response rate on one and two star reviews?

Analyse sentiment and recurring themes

Rig reads the text of Trustpilot reviews alongside their ratings, so you can group reviews by theme and see what drives praise and complaints. That turns free-text feedback into ranked, repeatable themes instead of anecdotes.

Ask Rig

What are the most common complaints in low-rated reviews?
Which themes appear most in five star reviews?
How has sentiment about delivery changed this quarter?

Watch the TrustScore and the star breakdown

Your public score is not the average of every review you have ever had, because Trustpilot weights recency and only counts some reviews towards it. Rig syncs the TrustScore and the one to five star breakdown as Trustpilot calculates them, so the number you report internally is the number on your profile.

Ask Rig

How has our TrustScore moved this year?
What share of our reviews are one and two star?
How many reviews count towards our TrustScore?

Ask your Trustpilot data in Claude, ChatGPT or Cursor

Rig serves your Trustpilot data to AI assistants over MCP. Once Trustpilot is synced into your warehouse, you can ask questions in plain English from the tool you already use, and every answer is backed by validated, governed SQL.

Frequently asked questions

What Trustpilot data does Rig sync?: Reviews with their star rating and text, the reply your team wrote and when, reviewer details, and a business unit row carrying your TrustScore and star breakdown.
Can Rig measure review response rate from Trustpilot?: Yes. Reply text and reply timestamps arrive with each review, so response rate, reply speed and rating trends are answered in plain English.
Do I need my Trustpilot business unit ID?: No. Give Rig your company domain and it resolves the business unit for you, which saves hunting for an ID Trustpilot does not display anywhere.
Do I need a particular Trustpilot plan?: Trustpilot sells API access as a paid add-on, and it is not offered on the Free and Starter plans. Your Trustpilot Customer Success Manager can confirm whether yours includes it.
Can I query Trustpilot data in Claude or ChatGPT?: Yes. Once Trustpilot is synced to your warehouse, Rig serves it to Claude, ChatGPT, Cursor and other AI tools over MCP.
How often does Trustpilot data refresh?: Nightly by default, on a schedule you set. The first sync takes your whole review history, and later runs merge on the review so edits and late replies update in place.